GSM Services
  • Gastonia, NC, USA
  • Great Pay & Benefits
  • Full Time

Paid time off, holidays, medical, dental, vision, short term disability, term life, recruitment incentive bonus, profit sharing, 401K, wellness program, employee assistance program

Are you ready to start a career with a great company that will offer you everything you need to reach both your personal and professional goals? Look no further because GSM Services has a great opportunity for a very special person that wants to be a part of a great team that also has a great work environment where you will succeed and grow. We will partner with you to help you achieve all of these goals and more!

About GSM Services

GSM Services has been providing high-quality home and commercial improvement services to the Greater Charlotte area since 1927. We offer a wide variety of services for residential and commercial properties, including heating and cooling, insulation, and roof repair and replacement.

The great people we add to our team enjoy a fun, friendly workplace where we provide training and benefits to allow us to keep them for years. Our high standards and uncompromising commitment to customer satisfaction has made GSM Services a success and a great place to work. We are always looking for qualified individuals who are willing to provide the highest quality of work possible. GSM Services wants to be the best place to work in our region and it takes teamwork to come together, work together and succeed together.


1 or more years' experience Customer Service and

Office Administration preferred.

Management of Accounts Receivables and Inside Sales preferred.


Management of Accounts Receivable and Open Estimates for Commercial Service Divisions.

-Follow up on open estimates generated by technicians.

Other admin duties as assigned

Maintain the overall quality and performance standards set forth by GSM Services and its leadership team. Provide Comfort & Peace of Mind to your customers and coworkers.


  • Monitor and call on past due invoices daily.
  • Achieve and maintain accounts receivable goals set forth by Leadership.
  • Follow up on open estimates within 24 hours to see if the customer is ready to move forward with work.
  • Enter follow up notes when calling on account receivables and open estimates to ensure we always know "What's Next" with the customer.
  • Confirm and update customer contact information as needed in Service Titan for all Commercial Service Divisions.
  • Schedule Sales Advisor site visits as needed.
  • Generate leads using existing customer information in Service Titan for all commercial divisions as directed by Leadership.
  • Follow processes as set forth by Leadership.


  • Excellent verbal and written communication
  • Knowledge of customer service principal and practices
  • Skill in operating personal computer and programs such as Word, Excel, Outlook etc.
  • Ability to multi-task in an intense, dynamic environment.
  • Good interpersonal skills
  • High school diploma or equivalent

GSM Services is ready to hear from you and help you get started with a great career. If you still need a little more information before applying just click on the link below to hear more about our company and also hear from our coworkers:

GSM Services
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